Frequently Asked Questions
Everything you need to know about our premium gaming peripherals and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a warranty on your electronics?
Yes, all Arbiter Studio hardware products come with a standard 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
What is your return policy for open-box items?
We offer a 30-day return window. If the item has been opened, it must be returned with all original packaging and accessories. A restocking fee may apply to non-defective opened products.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the carrier's portal to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are your mechanical keyboards compatible with both Windows and macOS?
Yes, our keyboards are designed with cross-platform compatibility. You can easily toggle between Windows and macOS modes using the physical switch or designated hotkeys.